Automation represents the future of business tech

Business technology is making use of automation like no other sector. Shaving time from the workday and increasing profit margins are just two reasons why. 

Technology is outgrowing us at an impressive rate.

The digital skills gap is already massive, but the alpha generation hopes to close it when they reach working age.

In the meantime, business technology is using automation to shore up that gap.

Automation saves time, boosts productivity, and helps with lead generation. Here are some ways businesses use it and how it might mutate in the future.

Areas of business automation affected already

There are areas of business that already use automation daily. Let’s start with Enterprise Resource Planning and work from there.

What is Enterprise Resource Planning (ERP)? 

ERP is the umbrella term businesses use to describe the toolset used to manage resources.

It covers your supply chain management software, reordering when a stock falls too low, procurement services, and even your accounts.

All of this comes under the ERP banner, and all of it is liable for automation. However, the more of this you automate, the more time you must focus on other essential work activities. 

An example of this within ERP is when you automatically reorder stock when the levels fall below a set point.

ERP systems are essential for business tech because they ensure a steady flow of resources that makes trade and automation possible. 

Email and telephone switchboards

When a customer calls a large firm, they often have a choice of options. The automated system which provides these options is usually AI-based and entirely automated.

It exists to narrow down where your call should go or to send your email to the correct department.

It greets each client and sorts the initial data into sections. Using both tools will save time on your employee’s days. 

Automated accounting software

If there was ever an area of business that could benefit from automation, it was accounting.

If you can scan your receipts with your phone, enter them digitally into a system and allow that system to report the expense, taxes will be easy. Automation in accounting software is constantly improving. 

Potential future business automation

Now that you know about the business automation already in use, let’s discuss the potential for future services.

Automation will become intertwined with CRM tech

Customer relationship management systems are already familiar with chatbots and indexing, but more extensive automated changes are on the horizon.

Consider intelligent social media schedulers or direct messaging with customers where the messenger system can create replies based on previous conversations.

Automating high-value Items

For now, businesses use AI and automation to direct calls and emails. However, they may automate more significant value business decisions in ten years. For example, imagine an algorithm that bought and sold your stock correctly.

Factory floor and warehouse automation

The modern factory already has automated mechanical arms doing the grunt work. However, the future factory might not need employees other than supervisory ones.

Complete automation of factories and warehouses is imminent. Tech firms speculate that the business of tomorrow could have around 30% less employees as a result. 

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