pixel
Connect with us
McAfeemcafee banner ad

How-To

How to fix Wyze failed to update device list errors

Is your Wyze camera saying it’s failed to update device list? Here are the most common reasons so you can get your cameras back online.

The image shows a smartphone displaying an error message "Failed to update device list (error code 1000)" in the WYZE app on a pink background.
Image: KnowTechie

If you’ve been using Wyze products for a while, like it’s low-cost security cameras or smart locks, you might have run into the Failed to Update Device List error within the app.

This message accompanies Error Codes like -1, -1011, 1001, -1009, -999, or 1000

To my knowledge, nobody knows the exact meaning of these individual codes. However, the message typically means your Wyze app is struggling to sync with the servers. 

That’s what I learned through my research. As I scoured the internet, I came across many solutions that worked for the Wyze community and can help in your case.

Fix Wyze failed to update device list error

Here is a step-by-step guide to troubleshooting these errors. They’re listed in order of the most common issues, so by the time you get to the bottom, your problem should be resolved.

Check Wyze service status and internet connectivity

This image displays a graph titled "Wyze outages reported in the last 24 hours" with peaks indicating the number of outages over time.
Image: KnowTechie

The first thing you need to check is the Wyze Service Status page. You can also check the Downdetector site for downtime issues with Wyze Servers.

If there is an issue, all you have to do is wait until Wyze fixes it. 

Next, you should ensure that both your smartphone and Wyze device have a stable internet connection and that there is no internet outage in your area. Poor internet can disrupt the app’s ability to communicate with Wyze servers.

Force close and reopen the app

A smartphone displaying the Wyze app home screen with a notification for two-factor authentication, set against a bold pink and purple gradient background.
Image: KnowTechie

Start by force-stopping the Wyze app from your smartphone’s recent applications list. This usually resolves minor glitches.

Update the Wyze app

A smartphone displays the Wyze app page with an update button featured. It's set against a vivid pink background with a "k" logo visible.
Image: KnowTechie

Make sure to update your Wyze app by searching for the Wyze App in your App Store and installing the latest version.

Restart your smartphone

A smartphone is displayed against a pink and purple gradient background showing a "slide to power off" option on-screen, with a blurred backdrop.
Image: KnowTechie

The next logical step is to restart your smartphone (or any device), where the Wyze App continuously fails to update the device list.

A simple reboot is sometimes all you need to refresh the system and clear the occasional bugs.

On Android, you might not have to restart the phone. Clear the Wyze app cache: Go to Settings > Apps > Wyze > Storage > Clear Cache.

Disable VPN

A smartphone screen displays VPN settings indicating a connection to 'NordVPN NordLynx'. The status toggle is green, implying an active VPN connection.
Image: KnowTechie

VPNs or private addresses can block certain server communications, which might make it harder for the Wyze app to update the device list. 

If you have either enabled on your device,  try disconnecting from the VPN to see if that resolves the problem.

Wrapping up

I hope your error messages are now gone. If you encountered a unique solution while troubleshooting, please mention it in the comment section below.

We also recommend that you contact Wyze Customer Support for help.

Have any thoughts on this? Drop us a line below in the comments, or carry the discussion to our Twitter or Facebook.

Editors’ Recommendations:

Follow us on Flipboard, Google News, or Apple News

I write about tech and gadgets, and in particular, smartwatches.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

More in How-To