Gaming

Sony now offers a better refund policy on pre-ordered games from the PlayStation Store

GG, Sony.

by
Josiah Motley
April 1, 2019

Image: Sony

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Game pre-orders have become the standard for many gamers. And who can blame us, typically pre-orders come with shiny treats that are only available for those that dedicate their money early – usually before the reviews have started hitting the feeds.

The sad fact is, however, that many times the hype and quality of the game do not meet expectations when the game actually releases. Now, Sony is addressing some of those issues with a refreshed return policy on the PlayStation Store.

Sony updates how returns work on pre-orders on the PlayStation Store

Now, users can request a refund no-questions-asked up until the release date of the game if they have not started downloading or streaming the game. In addition to refunds prior to the release, gamers have 14 days after the release to request a refund, as well. Again, the only stipulation is that you haven’t started downloading or streaming the title.

These refunds are applicable for everything from full games, add-ons, and even season passes. Again, just make sure you haven’t started downloading any of the assets.

Sony will also work with customers on refunds for “faulty” content, but didn’t expand on what that meant. I imagine that will be on a case-by-case basis, but it still nice to see Sony addressing that faulty content is an ongoing issue in the games issue.

What do you think? Happy to see Sony’s refreshed refund policy? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.