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The importance of keeping employees up to speed on RPA

A business with an automation-enhanced workforce is ready to do more than be competitive today.

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To say that the global health crisis changed the way we work would be an understatement.

In the future, when historians examine the impact of the pandemic on society and business, the initial damages will be hard to overlook.

However, one thing will become even more apparent than it is today—the pandemic and its associated “shock to the system” caused the acceleration of a digital transformation already underway in business. 

With the sudden and powerful rise of remote work, employees have adapted to a new normal—and many don’t see a need to return to the old status quo.

In one 2022 survey that asked questions to more than 25,000 American workers, 58% of those who responded said they could work remotely at least one day a week. 35% said they could work from home five full days a week.

Only some people prefer the remote work model, while others have expressed eagerness to return to the office and the more social environment it promotes.

As a result, the “hybrid” office—a blend of in-person and remote staff—is taking root. However, both classes of employees have begun to realize that their return to work comes with a new element.

Automation was implemented to support the challenges of a pandemic and post-pandemic world.

Automation steps in to fill the gap

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With a sudden workforce contraction brought on by lockdowns, illness, and other pandemic concerns, many companies faced the same workloads but with fewer people.

In some industries, especially throughout the ecommerce marketplace, demand skyrocketed—leaving business owners scrambling for ways to fill in the gaps when options were limited.

Robotic process automation, or RPA, was and remains one of the most transformational tools to address labor shortages.

By implementing automation across many low-level yet fundamental work tasks, companies could continue to meet demand and support higher-level processes even with fewer workers on the payroll.

The benefits were numerous: faster work, fewer bottlenecks, and a level of accuracy unaffected by exhaustion or confusion.

There are some challenges for the companies that invested heavily in automation before and those embracing these opportunities today.

As employees return to the workplace, robotic software-based “co-workers” can be a surprise. For some, it can even seem like an invasion of their space, making buy-in from critical teams harder. 

When combined, human ingenuity and automated work can achieve greater things than alone. To unlock that advantage, you must work to bring employees back into the fold. How?

By ensuring they understand the purpose of automation and how to work effectively alongside it, you can begin developing the workforce of tomorrow.

That can be easier said than done—but the possibility is always within reach.

Your new robotic coworker: the impact of RPA on office returns

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Changes in the work environment can always come with some initial discomfort, and there is a learning curve for employees to master.

However, revealing the benefits of RPA to staff will help you achieve the necessary buy-in. How many people want to spend all their work focused on minutiae, the most tedious and repetitive tasks? 

Managers must make an effort to show employees that RPA reveals new ways of doing things, eliminates inefficiencies, and can even make them happier at work.

Deploying RPA without an extensive understanding of the various teams in your business can lead to trouble.

How do you ensure that you foster the appropriate type of environment where humans and automation work at their best together? It all starts and ends with training.

The importance of automation training

Employees can’t embrace what they don’t understand, so getting your teams on board requires thinking about methods to bring groups up to speed.

It’s not enough to introduce automation into the equation and turn your attention back to other processes. That’s ineffective and leaves additional automation opportunities on the table.

When you invest in learning and development programs to train teams to work efficiently in conjunction with AI, you pave the way to keeping staff involved at every level of their work.

You can even introduce “citizen developers” who help with the automation process, interfacing with low and no-code platforms to identify, develop, and deploy additional robots to handle even more work.

An automation-enabled workforce uncovers new ways of doing things thanks to this partnership. More importantly, a knowledgeable team gives you a foundation for growth.

Shouldn’t your staff already be on board when you need to scale up and embrace advanced and intelligent automation opportunities?

Start thinking about your big-picture strategy today

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Staff with savvy about RPA are more resilient, happier at work, and capable of propelling your business to the next level. Be ready for the next crisis.

Instead of worrying about minor tasks and the disruptions they can cause due to errors, make them repeatable and automated.

A business with an automation-enhanced workforce is ready to do more than be competitive today—it’s primed to excel in tomorrow’s marketplace.

The impacts of the pandemic may linger for years—but those impacts don’t all have to be negative.

Now is the time to improve employee experiences and boost business productivity through practical training and advanced automation.

Consider how you can knit together the hybrid workforce of tomorrow with intelligent automation today.

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