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Comcast is testing out an Uber-like app in Boston starting this week

Looks like another big company is testing out another new service in Boston. This time it’s Comcast, and they’re looking to change their image.

screenshot of comcast's uber-like app
Image: Comcast

Ask anyone, and Comcast is likely the company that’s most widely noted for having the worst customer service in the world. I can’t back that up as a fact, but according to a study conducted back in 2009, Comcast ranked sixth.

In an effort to turn that image around, Comcast announced on Thursday that the company will be testing a service where it will alert customers when their technician is 30 minutes away. From there, an Uber-like interface will track your technician’s every move until he arrives at your home.

Charlie Herrin – Senior Vice President of Customer Service – mentioned in the post:

“Customers with scheduled appointments will be alerted through our App when our technician is about 30 minutes away from arriving at their house, and will be able to track this technician’s progress on a map.”

Another Uber-like feature they’re bringing to the table is that you’ll be able to rate your experience. Instead of getting those annoying and intrusive phone calls, an in-app rating system sounds preferable.

Comcast will start testing the service this week somewhere in the outskirts of Boston.

A comment was not immediately returned when I reached to Comcast. I’ll update the story if I hear anything back. 


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