If you are a chronic returner, Amazon may just ban your account
Amazon returns are no longer being tolerated on a large scale, but what exactly defines that scale?
Amazon returns are no longer being tolerated on a large scale. The online retail giant is now banning shoppers who return too many items, according to The Wall Street Journal.
Like brick-and-mortar chains before it, Amazon has grown tired of anyone who returns multiple products on a regular basis. As such, it has decided these type of customers are no longer welcomed on the site.
@amazon – wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year…and that’s too many?) and a replacement for something I NEVER rec’d. #BadCustomerExperience#onlineshopping#Horrible#ShopLocal#BoycottAmazonpic.twitter.com/2DY1qHmFka
— Claire Bochner (@cmbochner) April 17, 2018
If you’re banned from Amazon, you won’t necessarily receive a message announcing the move. Instead, your account might merely be canceled. Those who have received a cancellation notice, such as Nir Nissi, have been told: “You cannot open a new account or use another account to place orders on our site.”
Through a spokesperson, Amazon told The Wall Street Journal:
We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time. We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.
While I respect Amazon’s decision to tighten its return policies, some additional clarification would be handy. Specifically, as a long-time Amazon user, I’d like to know what determines whether an account gets closed. Additionally, some sort of warning system would also be helpful.
Beyond this, I do not see anything wrong with Amazon’s decision to tighten its returns policies.
An Amazon spokesman said the company encourages customers to contact the company if they think they have been mistakenly banned.
For other Amazon news, see: Here’s how to use your Amazon Echo to keep your home secure, Why you need FBA management tools when you’re selling through Amazon, and You can now preorder this highly anticipated Nintendo Switch accessory through Amazon.
What do you think of today’s news about Amazon returns? Let your voice be heard below.