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GameStop just suspended its PowerPass program

GameStop has not said when the program will be reinstated.

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GameStop is temporarily suspending its recently launched PowerPass program. This is a program that allows customers unlimited access to used games in a 6-month span. According to Kotaku, the company “told employees yesterday to pull down all signage involving the program and store it in their backrooms.”

“We have elected to temporarily pause the roll out of the new PowerPass subscription service, based on a few program limitations we have identified. We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service,” a GameStop spokesperson told Kotaku. “For those guests who have already purchased the service, we will allow them to bring the pass, and video game they have checked-out, back to receive a full refund,” said the spokesperson. “In addition, we will allow them to pick out any Pre-Owned game for free.”

This seems a little weird given the timing. Kotaku’s sources claim that GameStop’s antiquated computers weren’t able to handle all of the programs requests, but isn’t this something the company should have looked into before launching the service?

Either way, the PowerPass program is currently suspended and there’s no word whether or not the program will be reinstated.

Kotaku

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