Google Pixel owners aren’t very loyal to the brand, study finds

A Redditor makes a valid argument here on how all phones have their share of problems, but as a newer and lesser-known brand, Pixel’s issues tend to stand out more.

“The r/Android community is having a melt down over why Pixels don’t have brand loyalty. From things like, “it’s a tech phone and tech people use it and Google kills the tech they rely on.”

To, “well the issue is that consistency. It’s very scientifically clear that people leave Pixel because Material U 3 just isn’t in all the apps.”

I love my Pixel but as someone who worked for a major Verizon retailer. The issue I saw was hardware and reliability. The Pixel brands issue is just reliability. It’s buggy and you never know if you get a good Pixel or not. People leave if they think their phone is junk or it crapped out on them or it just doesn’t work like normal.

I think as someone who has carried every Pixel and loves both it’s benefits and flaws I can openly talk about it and highlight the negatives and any fan boy on here that thinks Pixel is perfect and it’s user error I am here to tell you first hand you are wrong and that is that. Downvote all to hell but there are genuinely some of the strangest issues on Pixel.

The customers we sold them to were often people looking for a deal, old people looking to upgrade that have grandkids that think they need an iPhone, and younger people who were just making their first smart decision.

My biggest finger to point blame at is easily the company I worked for. We were paid commission based on the thing we sold you. Shocker, Pixel and Motorola paid us the most while Samsung and Apple paid us the least.

My issue with this is incentivizes selling for the most money at any cost without most considerations towards a customer or having any knowledge of what we are selling. The other issue is Pixel hardware. From poor service, heating issues, and over all strange software bugs like, the phone app not working (a standard app), the Gboard app literally just not pulling up. Displays going out. Buttons falling out, to random reboots.

The combination is this, “hi Lucinda, you want a new phone how about a Pixel, your grandkids wants you to have an iPhone well how about the closest Android experience to an iPhone.” Then a month later the Google app and Assistant keep crashing. This in return makes Lucinda not want another Pixel and then tell the youngest grandkids not to get a Pixel.

Pixel is fantastic and I personally prefer it over iPhone and Samsung because of the little things I use in the moment like copying a sentence of text by swiping up and looking at that open app and just copying and swiping over to the app I want to paste.

However, this is now something iPhone does. With that being said a phone should be criticized for it’s issues and I saw a ton of iPhone issues that the Apple sub doesn’t believe exist at all. iPhones are just perfect and work. I also saw my fair share of Galaxy issues. Looking at you Samsung and not being able to send a text because the Galaxy doesn’t think it has service. All phones have problems the difference is that Pixel is newer and less known and so those issues stand out more.”