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Secure messaging apps: The future of HIPAA-compliant communication in healthcare

Healthcare providers need to find ways to communicate that are HIPAA-compliant and secure messaging apps are a great solution.

Healthcare worker looking down at phone
Image: Unsplash

Disclosure: This is a sponsored post in partnership with iPlum. However, our opinions, reviews, and other editorial content are not influenced by the sponsorship and remain objective.

Let’s discuss a subject crucial for anyone in the healthcare industry: HIPAA compliance and text messaging.

If you’re unfamiliar with HIPAA, the Health Insurance Portability and Accountability Act of 1996 set national standards for protecting patient privacy.

One of the key elements of HIPAA is ensuring that sensitive patient information, known as Protected Health Information (PHI), is kept confidential and secure.

So, what does this have to do with text messaging? Well, it turns out that sending PHI via text message can be a major HIPAA violation.

Why? Because text messages are generally not encrypted in general use, and they can be transmitted over public Wi-Fi, which is not considered secure.

Additionally, there’s no easy way to recall a text message if it’s sent to the wrong person, and the message can remain on servers indefinitely.

doctor with cell phone

While there are some approved methods for communicating PHI, like in-person communication, phone calls, USPS mail, and fax, text messaging doesn’t make the cut.

Healthcare providers must find ways to communicate with patients and their families while maintaining HIPAA compliance.

Thankfully, some dedicated secure messaging apps are designed to meet the high standards of HIPAA and allow for encrypted communication, but SMS is not a safe option.

Look, we get it. We all use text messaging as a quick and easy way to communicate with each other, but when it comes to sensitive patient information, we need to be extra cautious.

The last thing we want is for someone’s personal health information to be leaked or compromised. So, if you work in healthcare, do yourself a favor and avoid texting PHI at all costs. HIPAA regulations are vital in protecting patient privacy in the healthcare industry.

As we all know, healthcare providers have access to sensitive patient information, and it’s their responsibility to ensure that this information is kept confidential and secure.

One of the key ways they can do this is by complying with HIPAA standards.

Doctor on mobile phone sending a sending a text through a secure messaging app

When it comes to text messaging, HIPAA compliance is a major concern. Text messaging is a fast and convenient communication method, but it’s not always secure.

In general, text messages are not encrypted, which means that they can be intercepted and read by unauthorized parties.

Additionally, text messages can be sent over public Wi-Fi, which is not a secure network. This makes text messaging a risky way to transmit sensitive patient information.

To avoid HIPAA violations, healthcare providers must find ways to communicate with patients and their families that are HIPAA-compliant.

Some approved methods for communicating PHI include in-person communication, phone calls, USPS mail, and fax. These methods are generally considered safe because they offer more security than text messaging.

However, there are times when healthcare providers need to communicate with patients or their families in real time, and that’s where secure messaging apps come into play.

These apps are designed to meet the high standards of HIPAA and allow for encrypted communication. Some examples of secure texting apps that are HIPAA-compliant include TigerConnect, iPlum, and Spruce.

iPhone texting apps
Image: KnowTechie

iPlum is a great example of a company that offers a HIPAA-compliant solution for texting and calling in the healthcare industry.

With iPlum, healthcare providers can communicate with their patients in a secure and encrypted environment, ensuring that patient information is kept confidential and HIPAA-compliant.

iPlum offers a range of features that are specifically designed to meet the high standards of HIPAA.

For example, iPlum’s secure messaging platform allows users to send encrypted messages that are protected from interception and unauthorized access.

Additionally, iPlum’s secure calling feature allows users to make HIPAA-compliant calls that are encrypted end-to-end, ensuring that patient information is kept confidential.

By using iPlum’s HIPAA-compliant texting and calling solution, healthcare providers can communicate with their patients and their families in real time without worrying about HIPAA violations.

iPlum’s platform is easy to use and integrates seamlessly with existing healthcare workflows, making it a great solution for healthcare providers who need to communicate with patients and their families securely and efficiently.

iPlum iPlum

With iPlum, healthcare providers can enjoy real-time communication with patients and their families while ensuring the confidentiality and security of patient information.

What We Like:
  • Secure and encrypted messaging platform
  • Encrypted end-to-end calling feature
  • HIPAA-compliant solution for communicating with patients and their families in real time
  • Easy-to-use platform that integrates seamlessly with existing healthcare workflows
  • Provides a secure and confidential environment for healthcare providers to communicate with patients
  • Offers a range of features that meet the high standards of HIPAA, ensuring patient information is kept confidential and secure.
KnowTechie is supported by its audience, so if you buy something through our links, we may get a small share of the sale.
Secure messaging app on iPhone in purple background
Image: KnowTechie

Overall, iPlum is a great example of a company that offers a HIPAA-compliant solution for texting and calling in the healthcare industry.

It’s important to note that while secure messaging apps offer a safer way to communicate, they still require some precautions.

For example, users need to ensure that their login information is secure and that they log out of the app when they’re finished using it.

Additionally, they must be careful about who they’re communicating with and ensure that the recipient is authorized to receive the PHI.

In conclusion, HIPAA compliance is a crucial concern in the healthcare industry, and text messaging can be a risky way to transmit sensitive patient information.

Healthcare providers need to find ways to communicate that are HIPAA-compliant and secure messaging apps are a great solution.

By using these apps, providers can ensure that patient information is kept confidential and secure, which is essential for maintaining patient trust and confidence.

About iPlum

As founders of previous successful mobile security startups, iPlum has deep knowledge of system security and telecommunications.

iPlum is rapidly growing worldwide by serving professionals with robust business communications solution. The company is located in the heart of silicon valley at California.

iPlum’s goal is to simplify business collaboration by bringing together the simplicity and user experience of mobile apps to the reliability and scalability of cloud-based provisioning, operations and management.

Have any thoughts on this? Drop us a line below in the comments, or carry the discussion over to our Twitter or Facebook.

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Disclosure: This is a sponsored post. However, our opinions, reviews, and other editorial content are not influenced by the sponsorship and remain objective.

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