Google uses independent contractors to transcribe Google Assistant queries
Honestly, I’m not surprised.
The news comes from the Dutch publication VRT NWS, which first reported on the story.
Google is listening in on a small percent of Google Assistant commands to improve the service
Similar to how Amazon was using real people to transcribe a small percentage of messages sent to Alexa, Google is doing the same with Google Assistant. The reason? To help improve the service. Personally, I have no real issues with this, but maybe, somehow, these companies should be a bit more transparent with the information.
According to a statement made by Google to Business Insider, Google is pulling “a small set of queries”, around .02% of audio files and using independent contractors from around the world to transcribe the audio.
From the original report at VRT NWS, many of the audio samples were all intended, meaning the user activated the Assistant to ask a question, but those interviewed said they would occasionally hear parts of conversations not meant for Google Assistant. One person who spoke with the outlet said they heard audio of someone clearly in need, but there are no policies in place for something like that.
At least Google Assistant isn’t randomly sending random people 1,700 of your audio logs.
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