Tesla is hiring more customer support because people keep complaining to Elon Musk on Twitter
It’s essentially a customer service role directed towards social media.
Many Tesla owners take this as a sign that they can use Twitter to ping Elon Musk with issues regarding their own vehicles, but that simply isn’t realistic. Now, a job listing found by Input points to new customer service roles coming to the electric car maker.
The listing is looking for people that can “resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.” You can find the full listing below:
All of this comes around nearly five months after Tesla dropped its PR department, a surprising move for a company of its size. One effect this has had is that much of Tesla’s communication with the public has come through accounts like Elon Musk.
There’s no word on exactly how many people Tesla is hiring for this position, but considering how many replies Elon Musk gets, I’d venture to say it will be on the high side.
- Elon Musk goes to Twitter to tell people to stop using Messenger and start using Signal
- Over 150,000 Tesla vehicles are being recalled for failing in-dash displays
- Electric vehicles experienced a massive boom in sales in 2020, despite the pandemic
- Tesla now has a standard range Model Y, and it’s a whole lot cheaper