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Samsung is canceling Galaxy Fold pre-orders by May 31 unless you tell them otherwise

Guess Samsung knew when to fold ’em.

samsung galaxy fold before it broke
Image: Marques Brownlee

The whole Galaxy Fold controversy has got to be embarrassing for Samsung, and it doesn’t look like it’ll end well.

According to emails sent out to pre-order customers (and confirmed by Samsung to Reuters), Samsung will be canceling all pre-orders if they’re not able to ship the devices before May 31. The only way to stop the auto cancellation is to contact Samsung to say you’re okay with however long it will take to receive your Galaxy Fold.

This comes after Samsung already indefinitely postponed the April 26 release date after multiple tech reviewers suffered catastrophic device failures

The email sent to customers reiterates that Samsung can’t commit to a ship date. With AT&T sending out an email to their customers stating a June release date, it seems that was sent in error, or the issues with the device are just too great to rectify in that timeframe.

We are making progress in enhancing the Galaxy Fold to make sure it measures up to the high standards we know you expect from us. This means that we cannot confirm the anticipated ship date yet. We’ll update you with more specific shipping information in the coming weeks

It seems that the preorders for the Galaxy Fold came under the 30-day rule for distance selling. I’m not sure why May 31 was used as the cutoff point by Samsung though, as it is already over 30 days from the original April 26 release date.

This automatic refund does say one thing loud and clear – Samsung has no idea how long it will take to fix the Galaxy Fold, if it even can. Otherwise, there would be an estimated ship date to give to customers, and the company wouldn’t be automatically refunding orders.

Will the Samsung Galaxy Fold even make it to market? The longer customers have to wait, the ever de-crease-ing likelihood of that happening. That gives rivals Huawei and Xiaomi a chance to take it slow and not rush to market, possibly stealing Samsung’s customers, if not its thunder.

Did you pre-order a Galaxy Fold? If so, will you be sticking with it or are you happy to see that order canceled? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

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Maker, meme-r and unabashed geek. Hardware guy here at KnowTechie, if it runs on electricity (or even if it doesn't) I probably have one around here somewhere. My hobbies include photography, animation and hoarding Reddit gold.

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