Apple confirms with repair documentation that its previous faulty keyboards are now fixed
What does this mean for the class action lawsuit?
Apple is notoriously good at hiding secrets, except this time. A newly discovered internal document has uncovered the real reason the company replaced the keyboards found on the 2018 MacBook Pro. And no, it wasn’t to make it “quieter,” as Apple was trying to lead us to believe.
As first spotted by Mac Generations, the 2018 MacBook Pro Service Readiness Guide states:
The keyboard has a membrane under the keycaps to prevent debris from entering the butterfly mechanism. The procedure for the space bar replacement has also changed from the previous model. Repair documentation and service videos will be available when keycaps parts begins shipping.
Notice the words “prevent debris.”
In a message to The Verge soon after introducing the 2018 MacBook Pro last week, Apple said the new keyboard was designed for “quieter typing.” It continued, “this new third-generation keyboard wasn’t designed to solve those [dust] issues.”
Why the conflicting words? It’s clear Cupertino lawyers didn’t want Apple to admit that the new keyboard is an improvement over the previous version, at least when it comes to protecting itself from dust. In doing so, it would be an admission that an improvement was necessary. Recall that Apple is currently embroiled in a class action lawsuit over this very issue.
With today’s leak, it’s probably best for Apple to fess up and get this issue behind it. It should confirm that the keyboard on previous models sucked and explain how it fixed the issue on the current MacBook Pro model. Better still, confirm that it will remove all the bad keyboards free of charge.
Otherwise, this issues just going to get bigger, don’t you think? Did you have issues with the previous keyboards? Let us know.
The 2018 MacBook Pro is available in 13-inch and 15-inch sizes. For the first time, customers can buy a MacBook Pro with six-cores and up to 32GB of RAM. The new model also includes Apple’s True Tone display technology for the first time.
For more tech and Apple news, check out:
- iPhone sales have failed to impress in India, so Apple executives are leaving
- Good things come in threes and a new leak might confirm three new iPhones
- Samsung plans on releasing a foldable phone called “Winner” sometime in 2019