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How to refund a game on Steam

If you bought a new game and instantly hate it, you have options.

steam logo with blurred background
Image: KnowTechie

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Quick Answer: To request a refund on a game purchased through Steam, go to Steam Support and click on “I would like a refund” to the game in question. Refunds can only be requested within 14 days of purchase and if the game has been played less than 2 hours

If you’ve purchased a game on Steam that isn’t—in your opinion—very good, you can request a refund.

Naturally, certain conditions apply, so you can’t return any old title you’ve been playing for hours.

If a newly-purchased game isn’t to your taste, you can cut your losses and get all your money back.

While the process isn’t exactly streamlined, it’s not overly complex. Let’s discuss how to return a game on Steam and request a full refund.

What is Steam’s refund policy?

steam library tiles
Image: Steam

Before you consider returning a purchased product, you should ensure that you’re within the bounds of the Steam refund policy.

With that said, the company states that it will review cases that fall just outside the guidelines.

READ MORE: Which games in your Steam library work on Steam Deck?

You must request a refund within 14 days of purchase and not have clocked more than 2 hours of total playtime.

When you pick up a new game, the two-hour rule is worth keeping in mind so you’re always aware of the cut-off point before you go too deep.

If you don’t quite meet the requirements but still want a refund, putting the request through is worth a try. However, results may vary.

How to refund a game on Steam

You have options if you purchase a game that you end up not liking. Here’s how to refund Steam games:

Go to Steam Support in your browser
Click login and sign in to your accountsteam support login button
Click Purchasessteam support purchases button
Click View complete purchasing historysteam support view complete purchase history
Select the game you want to returnsteam support select game from purchase history
Click I would like a refund under What issue are you having with your purchase? steam support select a refund
Click I’d like to request a refundsteam support confirm refund request
Complete the form and click Submit requeststeam support refund form

READ MORE: How to get free Steam credit by selling Steam Trading Cards

Once you’ve submitted the request, you should receive a response within seven days.

Steam honors most reasonable return requests

If your refund request meets Steam’s policy guidelines, you’ll almost certainly get your money back. Only those who abuse the system are likely to be denied.

But if you enjoy abusing the system, you could try beating every game within the two-hour limit, so you never have to pay for a product on the platform again (don’t do that).

Have any thoughts on this? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

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Matt is an Australian writer with a degree in creative and critical writing. Prior to commencing his studies, he worked in tech support and gained valuable insights into technology and its users. He is also an editor and author coach at Dean Publishing.

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