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Can’t access the new xCloud preview through the Xbox Game Pass app? You’re not alone

You hate to see it.

project xcloud being shown on android phone during inside xbox show
Image: Microsoft

UPDATE 8/12/2020 9:15 am EST: It seems the new Game Pass app now includes the xCloud game streaming functionality. If you are still not seeing it, try uninstalling and reinstalling the app.


Today, Microsoft released a new Game Pass app that will allow people across 22 countries (including the US, UK, France, Germany, and more) the ability to try out xCloud game streaming. It was supposed to release at 9am EST this morning and give game streaming to Game Pass Ultimate subscribers.

While the new Xbox Game Pass (Beta) app is now available to download for Android users, it seems that game streaming isn’t quite ready, at least in some cases.

After our own Josh Knowles tried to access it, he found he was unable to stream games to his phone, nor could he find a place that even seemed like it was for game streaming. Another local friend, Tyler, had the same issue. Both have subscriptions to Game Pass Ultimate. I would check, but you know, that whole iPhone thing

Others on Twitter have noted the same in regards to xCloud:

Currently, there is no indication of why the feature isn’t accessible within the app, but this is most likely due to how Microsoft is rolling out the feature across different locations. As for what you can do? Sadly, there isn’t much. You’ll just need to continue to refresh the app (and possibly update it) throughout the day, and maybe week.

We’ll update this as more information is made available.

What do you think? Have you been able to access game streaming through xCloud and the new Xbox app? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

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