It’s not just you – Amazon was down for people all over the world (updated)

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If you are trying to get your holiday shopping done and noticed issues with Amazon, you’re not alone. Reports are coming in worldwide that Amazon is having issues with the website.

Downdetector notes a large increase in reports over the last hour. Currently, there has been no word on why there are issues, but Disney+ and other websites are experiencing problems as well. It could possibly be DNS issues.

Amazon’s official status page has added information regarding the outage:

“We are experiencing API and console issues in the US-EAST-1 Region. We have identified root cause and we are actively working towards recovery. This issue is affecting the global console landing page, which is also hosted in US-EAST-1. Customers may be able to access region-specific consoles going to https://console.aws.amazon.com/. So, to access the US-WEST-2 console, try https://us-west-2.console.aws.amazon.com/”

“The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication.“

Turns out it’s not only Amazon customers affected by this outage. Amazon employees are experiencing it too. There have been reports on Reddit from Amazon Flex employees, warehouse workers, and delivery workers saying that apps that track packages and indicate their location, and generally keep your items on time have gone down as well.

One of those employees even commented on this post in the comment section: “I work at an Amazon warehouse. I can’t even clock out,” reads the comment. “This just happened.”

UPDATE 12/13/2021 11:36 AM ET: In response to an outage earlier last week that disrupted Amazon’s retail business and third-party online services, Amazon Web Services released an explanation.

“An automated activity to scale capacity of one of the AWS services hosted in the main AWS network triggered an unexpected behavior from a large number of clients inside the internal network,” the company wrote in a post on its website. “As a result, devices connecting an internal Amazon network and AWS’ network became overloaded.“

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