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Netflix not working on Xfinity: 3 easy fixes

Xfinity owners with Netflix may run into issues with streaming. We’ll break down your three best options to fix Netflix here.

netflix logo on blurred background
Image: KnowTechie

Quick Answer: If Netflix is not working on Xfinity, you can reset the Xfinity TV box, perform a system refresh, or clear the Netflix app cache. We’ll break down each option below.

Many Comcast Xfinity customers use Netflix with their Xfinity subscription, and the latest set-top boxes have the streaming app preinstalled.

The service works great for those who don’t have a compatible TV. However, some users report that they cannot use Netflix on their Xfinity set-top boxes.

According to those affected, every time they try to launch the Netflix app on their Comcast Xfinity set-top box, it either doesn’t load or gets stuck on the loading screen. Sometimes the app even crashes.

If you’re also encountering this problem, don’t worry, as there are a few things you can do to fix it.

Short on time? Jump ahead

Fix 1: Soft reset Xfinity TV box

Power cycling is a simple yet effective trick to fix many issues with electronic devices, especially software glitches.

To soft reset your Comcast Xfinity set-top box, follow the steps below:

  1. Unplug the power cord of your Comcast set-top box from the power outlet
Comcast set-top box showing on the purple background
Image: KnowTechie
  1. Wait 1-3 minutes
  2. Plug the power cord back into the power outlet

On new Flex & X1 boxes, you can restart using the remote too:

  1. Press the ‘A’ button on the remote to open the Help menu
Flex & X1 boxes remote showing on the background
Image: KnowTechie
  1. Under Troubleshooting, select Restart
Showing instructions on tv screen for restarting the comcast setup box
Image: KnowTechie
  1. Select Restart to confirm
Select Restart using comcast remote to confirm on comcast setup box
Image: KnowTechie

Fix 2: Perform system refresh

On the new Xfinity Flex Boxes, a system refresh option helps you deal with Netflix crashing. Here is how you can use it:

  1. Navigate to the Netflix app using the Flex remote
Navigate to the Netflix app using the Flex remote to perform system refresh
Image: KnowTechie
  1. Press the ‘A’ button as the selection hover over the Netflix icon
comcast setup top box remote showing on the background
Image: KnowTechie
  1. Select System Refresh
select system refresh on the tv screen
Image: KnowTechie
  1. Wait 10-15 minutes
  2. Start the Netflix app and see if it works

If this doesn’t work, continue on below to learn how to clear the Netflix app cache.

Fix 3: Clear Netflix app cache

Netflix app stores some data and files on your Comcast Xfinity set-top box to load content faster. But sometimes, this cached data might get corrupted and cause the app to crash or not work properly.

In this case, you can try clearing the Netflix app cache to see if it fixes the problem. Here’s how:

  1. Press the Xfinity Button or Home Button on the remote
Press the Xfinity Button or Home Button on the remote.
Image: KnowTechie
  1. Select the gear icon on the screen to open Settings
Select the gear icon on the screen to open settings on comcast tv box
Image: KnowTechie
  1. Select Privacy
  2. Navigate to the locally stored data option
  3. Now clear locally stored data
Now clear locally stored data to clear netflix app cache
Image: KnowTechie

A confirmation message will appear on your screen. You will be signed out of the Netflix app and will need to sign in again.

Wrapping up

These three options are your main ways to fix issues with Netflix on Xfinity. If the issue persists, you should contact customer support from both Comcast and Netflix.

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  1. Art

    May 4, 2023 at 8:55 pm

    This worked for me; thank you!

  2. Kevin Raposo

    May 5, 2023 at 12:07 am

    That’s awesome; thanks for letting us know!

  3. susan

    July 15, 2023 at 10:34 pm

    Thank you. Step 1 gave me Netflix back!

    • Kevin Raposo

      July 16, 2023 at 3:20 am

      That’s awesome to hear, thanks for letting us know! We never get tired of hearing this.

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