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How to fix a Wyze cam not recording to its microSD card

Noticed that your microSD card in your Wyze camera isn’t recording? We’ll show you what to do to get it working as intended.

A Wyze security camera with a white frame, black lens, and a 32 GB microSD card against a vibrant purple background.
Image: KnowTechie

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Wyze cameras record to their microSD card, and can generally be depended on to record any events without issue. Even when recording continuously, they usually have no problems.

But, sometimes, they can glitch while recording. Often, a power cycle of the cam can get them working again, but if not, you’ll have to do some troubleshooting.

We’ll walk you through the most common reasons why your Wyze camera isn’t recording, and what you can do to fix it.

How to fix a Wyze Cam not recording to its microSD card

Whether the issue with recording is because of a damaged microSD card, or one that’s too slow for recording, we’ll get you back on track.

Troubleshoot the microSD card

A 32GB Transcend microSD card with SLC Mode is displayed against a gradient purple background. The card specifies speed class V30 and A1 rating.
Image: KnowTechie

The first thing to check is any physical damage, so pop the microSD card out of the camera and look for anything out of the ordinary.

If it’s fine, pop it back in and see if the recording works again. Sometimes just reinserting the card can fix things.

Wyze also has minimum specifications for recording to work optimally. These include:

  • Formatted to either FAT32 or exFAT.
  • Class 10 certified (Most cards these days are Class 10 or better, but older cards might not be).
  • Wyze cameras can use microSD cards with capacities of 8-256GB if using exFAT, or under 32GB if FAT32.

Though not mentioned by Wyze, high-endurance SD cards should be preferred. 

If you are using a Wyze-branded microSD card, these already meet all of the requirements. For third-party cards, double-check that they meet the needs.

If the microSD card meets requirements and is still not recording, make sure it is inserted correctly and the camera is set up for recording events.

Go to Settings

Tap on the camera in the list, then on the Gear icon at the top right.

Enable recording

Tap on Advanced Settings and toggle the switch next to Local recording to micro SD card.

Now enable motion detection

While in Settings, tap on Event Recording, then toggle the switch next to Detects Motion.

That sets your Wyze camera up for recording any motion it detects. If those are set, and the recording still isn’t working, try toggling them off and then on again.

Wipe the microSD card

Next, you can try factory resetting the card. There are two ways to do that:

Through a PC

Use a card reader to insert the card into your PC. Create a backup of all its files. Format the card to either FAT32 or exFAT.

An on-screen dialog labeled "Format SDHC (E:)" with options for capacity, file system, unit size, volume label, and quick format on a purple background.
Image: KnowTechie

Through Wyze App

Head back into Advanced Settings as before, then tap on Manage microSD Card, and then tap on Format SD Card.

Smartphone on a purple background showing a settings screen for local storage. An option to format an SD card is highlighted with a Format button.
Image: KnowTechie

This can often fix issues with recording on Wyze cameras. If the issue keeps coming back, it might be that your microSD card is wearing out, and it’s time to replace it.

Troubleshoot the Wyze camera

Sometimes, the Wyze camera could be the issue, and restarting it will get the recording working again. Unplug the camera, and remove the microSD card.

Wait about 15 seconds, then insert the microSD card and plug the camera back in.

A person is inserting a red SD card into a gray handheld device against a vibrant pink background. Their fingers are in focus, pressing the card in.
Image: KnowTechie

You can restart the camera through the app. Open the app, and select the camera, then Settings. Tap on Restart Camera and wait a few minutes.

A smartphone interface displays options; "Restart Device" is highlighted in red. It sits over a vibrant purple background, suggesting a tech-related theme.
Image: KnowTechie

If this doesn’t fix the issue, check for the latest firmware updates. Your Wyze Cam and Wyze app should both be running on the latest version. 

  1. Update Wyze App: Search the Wyze App on your Phone’s app store (Google Play store and App Store). Update if there is an option available.
A smartphone displays the Wyze app page with an update button featured. It's set against a vivid pink background with a "k" logo visible.
Image: KnowTechie
  1. Update Wyze Cam: Open the app and head to Account, Firmware Update. Select your camera and update if there is an option available.
A smartphone screen displaying an account settings menu with options like Friendly Faces and Firmware Update highlighted in an orange rectangle against a purple background.
Image: KnowTechie

At this point, you should start considering a factory reset of your Wyze cam. We have a separate guide for it that covers all the Wyze cam and guides you through the setup process when the reset is finished.

It might be time for a new microSD card for your Wyze camera

If there is an issue with the card, and these troubleshooting tips won’t help, replacing the microSD card is the only viable option.

We recommend you buy the card directly from Wyze. The branded Wyze microSD card meets all the requirements, so it’s one less thing you might have to troubleshoot.

On the other hand, if the Wyze Cam is acting up, we recommend you contact customer support after you are done trying troubleshooting yourself. It could mean your camera is faulty.

Wyze Expandable Storage MicroSDXC Card Class 10 Wyze Expandable Storage MicroSDXC Card Class 10

The Wyze microSDXC card is guaranteed to work with your Wyze cameras, providing years of reliable recording performance. Plus, they're competitively priced against the competition, so why wouldn't you pick up the branded cards?

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03/07/2024 01:01 am GMT

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