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Meta might finally let a human help you get into your locked Facebook account

The platform is currently testing a live chat feature that lets humans help users for the first time.

facebook live support
Image: KnowTechie

Facebook and its parent company, Meta, are working on a few new content moderation tools for users on the platform.

Content creators are the focus of this tool, but the company is also testing out a new live chat feature to help people get back into their locked profiles.

Meta, the new name for Facebook’s parent company, announced these changes in a blog post earlier this week.

The most notable change is the addition of a small test that creates a live chat platform for users to ask for help when they’ve been locked out of their profiles.

READ MORE: Facebook is finally working on providing actual customer service

The initial iteration of this test will be specifically for English-speaking Facebook users all over the world.

It includes profiles that have been locked due to suspicious activity or suspended due to a violation of Facebook’s community standards.

This marks the first time the platform has made humans available to people who have been locked out of their accounts.

facebook live support on mobile app
Image: KnowTechie

In addition to this new live chat feature, Facebook is releasing several new moderation tools that creators can use to build a better platform for themselves. The company has introduced new abilities to hide unwanted comments and block certain words or phrases.

The platform is also opening up a live chat feature for creators who don’t have access to a Meta-assigned relationship manager. Creators can utilize this through a dedicated support site to help troubleshoot potential issues.

Content creators are definitely the highlight of this update. That said, it’s nice to see a human-based live chat feature for individuals who can’t get into their profiles.

Have any thoughts on this? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

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Staff writer at KnowTechie. Alex has two years of experience covering all things technology, from video games to electric cars. He's a gamer at heart, with a passion for first-person shooters and expansive RPGs. Shoot him an email at alex@knowtechie.com

1 Comment

1 Comment

  1. comfort

    November 24, 2023 at 9:17 pm

    I recently experienced a situation where my Facebook account got hacked and the hacker removed both my email and phone number from it. I attempted to reset my password by using the “forgotten password” feature.
    Unfortunately the reset link kept getting sent to the email address associated with my Facebook account. In response, to this issue I reached out to Facebooks community service for assistance. They assured me that they would investigate the matter and get back to me.
    However since then I haven’t received any communication from them. Feeling frustrated and seeking help I received a recommendation from someone on Facebook to contact Marie_consultancy on Instagram. Taking their advice into consideration I decided to give it a try and fortunately it worked out!
    With her help I was able to recover my page. Needless to say I am extremely happy, with the outcome! Reach her at Marieconsultancyoz@gmail.com and instagram @Marie_consultancy

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