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Hisense TV remote not working? 5 simple ways to fix it

When a remote stops working, usually the batteries are dead or have lost charge over time.

Hisense tv remote not working
Image: KnowTechie

Hisense Smart TVs like all other TVs come with a remote control that makes it easy to access various functions.

However, sometimes the remote may stop working or some of its buttons may fail to register your commands. This may be due to a number of reasons, including low batteries, interference from other devices, or simple wear and tear.

Unless it is a hardware issue, there are usually some simple fixes that can get your Hisense TV remote working again. This article will look at the most likely causes and how to fix them. Let’s dive in, shall we?

READ MORE: How to fix a Hisense TV stuck on the logo screen (reboot loop)

5 easy fixes for an unresponsive Hisense TV remote

The following fixes are listed in order of effectiveness. The first ones are more commonly encountered and the end of the list is reserved for problems that may be more difficult to fix. Let’s start with the most obvious one.

Check the Batteries

Hisense TV remote with batteries
Image: KnowTechie

Most often, when a remote stops working, the batteries are dead or have lost charge over time. Try replacing them with new ones. Alternatively, there is an easy way you can confirm that the batteries are the issue with your Hisense TV remote.

READ MORE: Hisense TV won’t connect to Wi-Fi or internet? 5 easy ways to fix it

Just open the camera app on your phone and point the camera at the end of the remote where you would normally point it at the TV. If the camera app shows light coming from that area (infrared beam), then it is most likely that the batteries are not to blame.

Check for Interference

remote signals obstruction
Image: KnowTechie

It may sound obvious and yet most people overlook this. But if there is something blocking the path (a speaker or a soundbar), the remote will not be able to communicate with the TV unless you have connected the remote via Bluetooth.

Make sure that there is nothing between the remote and the TV that could be causing interference. That also includes other devices that use a remote’s infrared beams like air conditioners, ceiling fans, etc. You should point the remote directly at the TV when you press a button.

Moreover, if your TV is placed too close to a window, the sunlight shining through may also interfere with the remote’s signal.

Switch the Transmission Mode

Most new Hisense TV remotes offer two modes for transmitting the signal to the TV: IR (infrared) and Bluetooth. If your remote is not connected to the TV via Bluetooth, or the TV doesn’t support it, you will have to set the transmission mode to IR.

To do this, press and hold the menu button for at least 5 seconds. The transmission mode will then switch to IR. Check if the remote is now working properly. If not, let’s proceed to the next option.

transmission button
Image: KnowTechie

Power Cycle Hisense TV and Remote

More often than not, a firmware glitch is to blame when a TV remote starts acting up. The good news is that this can be fixed with a power cycle, which simply means restarting your TV.

You can do this by unplugging the power cord from the outlet, removing all other cords, and then plugging them back in after a few minutes. Once the TV turns back on, try using the remote to see if it is working properly.

power cycle remote and tv
Image: KnowTechie

You should also power cycle the remote to release any static charge that may have built up. To do this, remove the batteries and then press and hold all the buttons on the remote for about 15 seconds. This will discharge any static that may have accumulated.

Clean the battery’s contacts, put them back in, and try using the remote again. Did that work? If not, you have a couple of more things to try.

Reset the Hisense TV

In rare cases, the firmware on your TV  may be corrupted, which can cause the remote to malfunction. The only way to fix this is to reset the TV to its factory settings.

READ MORE: How to update your Hisense TV software

Keep in mind that this will delete all your settings and preferences, so you will have to set up the TV again from scratch. You can reset most Hisense TVs without a remote, and we have dedicated a whole article to this topic.

Contact Customer Support

hisense tv customer support contact info
Image: KnowTechie

If the above-mentioned fixes don’t work, then it is very likely that there is a hardware issue with either the remote or the TV. The best course of action would be to contact customer support especially when the  TV is still within warranty.

Be patient and explain the issue to them in as much detail as possible. They should be able to help you troubleshoot the problem and, if applicable, send you a replacement remote or service the TV.

But if you want to skip the long-drawn-out process of speaking to customer support, you could always save yourself the headache and just buy a new remote. Here is a couple of some of the best options below:

Wrapping Up

A non-responsive TV remote can be frustrating, but more often than not, there is always a simple fix. Before you buy a new remote or call customer support, go through the list of potential issues and solutions above.

The most common issue is usually batteries, so make sure to check those first. If that doesn’t work, try power cycling the TV and the remote. If the problem persists, then you can try resetting the TV or contact customer support.

Again, you have plenty of options here, but we’re confident one of these simple fixes should do the trick.

Have any thoughts on this? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

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