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How to contact Facebook customer support

Contacting Facebook isn’t easy, but you do have options.

facebook logo with blurred facebook website in background
Image: KnowTechie

Perhaps you’ve got a problem with your Facebook account, or the service isn’t behaving as you expected.

Or maybe you’re trying to use an important feature that doesn’t seem to work as advertised. Or maybe you’re trying to recover a disabled or hacked account. For that, you can contact Facebook.

There could be many reasons why you might need to contact Facebook customer support.

However, you’ll quickly find yourself asking the question: does Meta offer Facebook tech support? It does. Well, sort of.

The problem is that Facebook doesn’t consider us customers in the traditional sense unless, of course, we’re taking out paid ads.

Remember the old saying? “If you’re not paying for the product, you are the product.”

In most cases, the company expects us to serve ourselves, but you may be able to make contact in certain cases.

Let’s discuss how to get in touch with Facebook customer service.

How to contact Facebook customer service for account issues

facebook blurry background
Image: KnowTechie

Meta doesn’t offer phone support. Sure, you could try contacting Meta at 650-543-4800, but you’ll eventually reach a dead end.

In most cases, attempting to reach a human by phone is a waste of time.

You could also try emailing Facebook customer service at support@fb.com for Facebook email support, but this isn’t an address the company openly advertises, so it’s unclear whether you’ll receive a response.

If your issue isn’t super urgent, you could try contacting Facebook support via the report a problem tool.

Receiving a response is far from guaranteed, but this may be the best way to make the company aware of the issue.

How to contact Facebook to report a problem

If you are ready to contact Facebook, the “report a problem” option is certainly one of the most convenient ways. Here’s how to do it:

  1. Go to the Facebook desktop site (you’ll need to be logged in) and click your Profile iconfacebook profile with icon

  2. Click Help & supportfacebook menu items

  3. Select Report a problem social media menu showing report option

  4. Click Something went wrongreport problem prompt

  5. Complete the form and click Submitfacebook report a problem form

Contact Facebook on social media

Facebook has several social media accounts you can use to contact the company. Still, you may or may not receive a response, especially if you’re reaching out to its Facebook page.

Here are Facebook’s main social media accounts:

Again, this probably will result in a dead end, but you may get the company’s attention this way.

What to do if your Facebook account is disabled

locked out of facebook account screen
Image: KnowTechie

If you can’t access Facebook support services because your account is disabled, you can use this web form to contact customer service.

You have 30 days from when your account was deactivated to submit your request.

To complete the submission, you’ll need to fill in your details and provide a picture of your ID.

Keep in mind that Facebook will keep your identification on file for up to one year for totally altruistic reasons.

This method is aimed at people whose accounts have been mistakenly disabled for violating the platform’s community standards.

If your account was deactivated for another reason, you’d need to contact support using another method.

Does Facebook have customer service?

meta and facebook logo on grey background
Image: Unsplash

Attempting to navigate the Facebook support maze will more often than not lead to dead ends and disappointment.

Most processes on the platform are automated, as the company wants to avoid wasting time and money interacting directly with its users whenever possible.

So, does Facebook provide customer service? Sure, but unless you’re an advertiser, you’re not a customer of Facebook.

Have any thoughts on this? Carry the discussion over to our Twitter or Facebook.

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Matt is an Australian writer with a degree in creative and critical writing. Prior to commencing his studies, he worked in tech support and gained valuable insights into technology and its users. He is also an editor and author coach at Dean Publishing.

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